![]() ![]() There are many reasons why your device is getting locked. However, this “someone”, most of the time is not a real person. The device will be locked after 4 failed login attempts”. If local access is not possible, the only option is to wait until the lockout is over.įor example, the message on the screen reads “Incorrect user name or password. Only local access (at the actual recorder) will be possible. This means no remote access is possible during this time. Someone tried to access your system remotely and typed the wrong password 5 times.Īs a precaution, the Hikvision software will lock the device for 30 minutes. The error message “the device is locked” while attempting to access your Hikvision recorder remotely via your iVMS-4500 app, is an indication that there were at least 5 failed incorrect password attempts.
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